Shipping & Returns
Shipping
What countries do you ship to?
We ship to:
- Australia
- New Zealand
- Asia including Singapore
- Unfortunately, we are not currently able to ship to India
For shipping to other locations, please visit our US & international store.
Will I need to pay shipping taxes & customs duties?
Australia and New Zealand
You should not be charged a fee to receive your package.
Asia
You may need to pay customs duties. Please check with your local customs office.
What shipping company do you use?
We use a range of Australian and international couriers. Our most commonly used service is Australia Post.
How long will my order take to arrive?
| Country | Secured Express | Secured Standard |
| AUS | Next Day to 3 Business Days | Next Day to 4 Business Days |
| NZ | 3-8 Business Days | 6-12 Business Days |
| Asia | 5-15 Business Days | 7-25 Business Days |
Why can’t you deliver overnight like Amazon?
We’re a small Aussie business shipping from Melbourne. We can’t promise overnight delivery. We can promise:
How much will shipping cost?
We'll calculate shipping for you at checkout. All you need to do is enter your address and pick a shipping option.
Do you offer free shipping?
Do nurses wear clogs? We offer free shipping Australia wide on orders above $150 AUD. International orders will incur shipping costs which are calculated at checkout.
Can I update my delivery address?
We dispatch orders within two business days. Unless you are very quick, you’ll need to contact the people delivering your parcel. You can find their details in your shipping email.
Is your shipping secure?
Yes. Standard shipping is tracked. Express shipping is tracked and requires a signature.
How do I find my tracking number?
- Open the email account you used for your order.
- Search for emails from hello@drwoofapparel.com.au
- Find the email with the subject line "A Shipment From Order...”
- Open the email, and copy your tracking number.
Can’t find your shipping email? Contact us, we’re happy to help.
How do I track my order?
- Find the email with the subject line "A Shipment From ...”
- Click the tracking link.
- Follow the instructions on your delivery provider’s website.
If you need your tracking number, it’s in the email. If you can’t find the email? That’s okay, contact us. We’re happy to help.
My order didn’t arrive, what do I do?
The first step is to track the package. At the moment shipping times can be unpredictable. You need to make sure the package is lost and not just held up.
If your package is listed as delivered, the next step is to contact the delivery company. They will launch an investigation for you.
If the package cannot be found, contact us and we'll see what we can do.
Returns
I’m worried I won’t like the things I ordered. Can I return them?
If you like them online, we promise you’ll love them in person.
Unfortunately, we are unable to accept returns of personalised items and of face masks, filters, and socks for hygiene reasons.
All clearance items are non-refundable and non-exchangeable unless there's a product defect.
Can I return my order if it doesn’t fit?
You can return your order for any reason you like. We’ll provide a full refund, as long as the items are clean, unworn, and received by us within 60 days of purchase.
What if my order is faulty? Can I get a refund after 60 days?
Contact us and we’ll see what we can do.
Can I exchange my order?
Yes. Though some conditions apply. Please visit our Return and Exchange Portal and we’ll see what we can do.
Do you offer free returns?
Unfortunately, no. You’ll need to pay return shipping costs.
How long do you take to process refunds?
We’ll process your refund after we receive the return. Please allow 3-4 days for the return to be checked and confirmed, and a further 3-5 for the money to reach your account.